Tower Hamlets Connect: terms and disclaimer

Tower Hamlets Connect - Terms and Disclaimer

Our Terms and Disclaimer notice explain the terms of use for the Tower Hamlets Connect website (henceforth referred to as the Digital Portal), which is managed by Tower Hamlets Council on behalf of Tower Hamlets Together.

Using the Digital Portal

We are not liable for the accuracy of the information on the Digital Portal. You rely on this information at your own risk. We are not responsible for the contents or reliability of the linked websites and we do not necessarily support the views expressed within them. We cannot guarantee that these links will work all the time and we do not have any control over availability of the linked pages.

The Digital Portal is provided as a free wellbeing information, advice and signposting service and is intended:

  • To provide wellbeing information, along with details of a vast range of organisations, services, groups, activities, and events available both locally and nationally for members of the public and professionals.  It should not be used as a substitute for professional advice, which should be sought where appropriate.
  • For personal use and viewing.  From the date you first access and use the Digital Portal, this constitutes acceptance by you of our Terms and Disclaimer.

If you are a provider of goods or services, looking to register on the Events calendar or Community Directory of the Digital Portal, you must also agree to our Code of Conduct prior to doing so.

All content, names, images and logos which identify Tower Hamlets Connect, are proprietary marks of Tower Hamlets Together (unless otherwise stated).  If you intend to copy our material and / or those belonging to third parties, you must have written permission from Tower Hamlets Together or the relevant copyright owner.  If you would like to use the Tower Hamlets Connect logo, please contact the team using the details at the bottom of the page.

Only limited checks have been carried out on the information providers submit to the Community Directory and Events Calendar. For example, to confirm it is in the appropriate format and all required fields have been completed. Therefore, Tower Hamlets Connect isn't in a position to guarantee that providers are qualified, licensed or able to meet the needs of individuals. Whilst we regularly review our content to try and ensure it is accurate and up to date, we can’t guarantee that the information supplied by providers is always current and or accurate.

Where a service is shown as being commissioned by any of the Tower Hamlets Together partners (to deliver services for Tower Hamlets residents), the providers who deliver that service will have undergone rigorous checks around compliance and competency as part of the procurement process.  However, the compliance and competency checks only relate to the delivery of the procured service.. Those checks cannot be relied upon in respect of the organisation as a whole or any other service provided by that organisation.

It is the responsibility of each individual to assess if a provider is suitable.

Tower Hamlets Connect makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of any of the information about products, services or related graphics it contains, for any purpose.  Any reliance you place on such information, is therefore strictly at your own risk.

In no event, will Tower Hamlets Connect or Tower Hamlets Together partners be liable for any loss or damage including, without limitation, indirect or consequential loss or damage or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Also, the views expressed by providers who upload content to the website, do not represent the views or values of the Tower Hamlets Connect or Tower Hamlets Together.

Data protection

Tower Hamlets Connect processes data under the Data Protection Act 2018 and will, at all times, comply with the principles set out within the act and the other related laws.  To find out more, please read our Privacy Policy.

Linking to the Digital Portal

You can link directly to any of the pages on the Digital Portal from your own website, providing it’s in a way which is fair, legal and doesn’t negatively reflect on the reputation of Tower Hamlets Connect or any of the Tower Hamlets Together partners or suggest any form of approval or endorsement by Tower Hamlets Connect or Tower Hamlets Together partners.  However, you are not permitted to load our pages into frames on your website. They must all load into a user's entire window.

Links to external websites

The Digital Portal links to a vast number of external websites for signposting and information purposes only, this should not be interpreted as approval or endorsement by Tower Hamlets Connect or any of the Tower Hamlets Together partners.  We are not responsible for the content or reliability of the external websites to which we signpost and we reserve the right to remove any links at any time, without notice and with no obligation to provide a reason for doing so.  If you’re concerned about the content of a site linked to the Digital Portal, please let us know using the contact us facility.


We reserve the right to remove any published statement that we believe may be untrue and or is intended to be defamatory.

Additional information

We make every effort to keep the Digital Portal up and running smoothly.  However, Tower Hamlets Connect and Tower Hamlets Together partners take no responsibility for, and will not be liable for, the website being unavailable, due to technical issues.

This Terms and Disclaimer notice is governed by and construed in accordance with the laws of England and Wales and any dispute arising from the notice shall be dealt with by the courts of England and Wales.

If you need any further assistance with our Terms and Disclaimer notice or with using the Digital Portal, please get in touch using the contact us facility.

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