Urgent care and support

What is a mental health crisis?

'A mental health crisis is  when you feel at breaking point, and you need urgent help . You might be: feeling extremely anxious and having panic attacks or flashbacks. feeling suicidal, or self-harming.' (Mind)

What support is available?

 Tower Hamlets Mental Health Crisis Line

Tower Hamlets Mental Health Crisis Line operates 24 hours a day, seven days a week, telephone 0800 073 0003.

Crisis Hub

If you require emergency mental health assessment, but do not have physical health needs, you will be directed to the Crisis Hub as an alternative to A&E.

Tower Hamlets Crisis Hub Albion Annex
333 Whitechapel Road
London E1 1BU

Tower Hamlets Home Treatment Team

Tower Hamlets Home Treatment Team  operates seven days a week and is carrying out some face to face contacts e.g. to supervise/administer medications and for risk and safeguarding concerns.

What is an enduring mental health condition?

Enduring mental health problems are:

  • psychosis
  • bipolar disorder
  • personality disorders
  • eating disorders,  and
  • self-harm.

How do I get support with an enduring mental health condition?

Four Community Mental Health Teams(CMHT), Perinatal Mental Health and Tower Hamlets Early Intervention Service (THEIS) provide mental health support across Tower Hamlets.

The Community Mental Health Teams operate on a multidisciplinary basis providing health and social care for service users with severe and enduring mental health problems. They also provide liaison and consultancy to other agencies around mental health issues.


 Bethnal Green and Globe Town CMHT, telephone 020 3487 1400, email elft.BethnalGreenCMHTReferrals@nhs.net.

 Stepney and Wapping CMHT, telephone 020 7791 5200, email elft.CMHTStepneyWapping@nhs.net

 Bow and Poplar CMHT, telephone 020 3487 1350, email elft.Bow-Poplar-Referrals@nhs.net

 Isle of Dogs CMHT, telephone 020 7791 8299, email elft.IsleOfDogs@nhs.net

 Tower Hamlets Early Intervention Service (THEIS)  telephone 020 3487 1310, email elt-tr.THEIS@nhs.net

Perinatal Mental Health Services telephone 020 8121 5425, email elft.TowerHamletsPerinatalTeam@nhs.net

How is support maintained once I improve?

The mental health trained nurses of the Primary Care Mental Health Team work in GP practices across Tower Hamlets.

They support:

  • people who have received mental health services but who are well enough to be discharged back to the care of their GP.
  • people who are experiencing mental health issues,  in partnership with their GP, to address problems and issues at an early stage. 

86 Old Montague Street Whitechapel
E1 5NN
United Kingdom

Opening hours: 9am-5pm, telephone 020 7426 2448.

What are talking therapies?

Tower Hamlets Talking Therapies

Tower Hamlets Talking Therapies offers a range of free and confidential talking therapies and specialist support to help you to address issues that maybe holding you back in your life.

The service  is provided in partnership with Mind in Tower Hamlets and Newham and is available to Tower Hamlets residents or people who have a GP in Tower Hamlets.

Our therapists will listen to you to understand how you have been feeling. They can then discuss with you the next steps to help you feel better about things, make changes that you want to make and to feel more positive about your life.

The service will offer face to face therapy conversations, workshops, a course of sessions or an online wellbeing programme.


71 Johnson Street London
E1 0AQ
United Kingdom

Opening hours

9am-5pm. Evening options are available too.

Telephone number

020 8475 8080


How do I make a referral?


Referral is via your GP or other health or social care professional.  The service currently accepts self-referrals; however, you may be referred back to your GP to ensure that we are the appropriate service to meet your needs.

Professional referrals should be emailed to:  elft.TH-MHCOP-SPE@nhs.net

Self referrals can be made by telephone: 0203 738 7000


< When does someone need more help?

If someone's mental health problems are affecting their daily life, they may benefit from further support.

Tell them they have taken a vital first step by talking to you, and that it's now important they speak to someone.

Suggest they contact a GP or  NHS 111 , or that they refer themselves to their local  IAPT (Improving Access to Psychological Therapies) service . IAPT services cover most of England.

There are also organisations who can help them right now if they need  urgent support .

Charities, helplines and communities

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