Important information about using the community directory

The Tower Hamlets Connect community directory contains details of a wide range of services available to Tower Hamlets residents. These include care homes, home care agencies, information and advice providers, lunch clubs and so much more.

In order to be listed on the community directory, the organisation providing the service has to confirm that they have read, agree and adhere to the code of conduct and the terms and disclaimer.

It is important to know that only limited checks have been carried out on the information submitted by providers. For example, to confirm it is in the appropriate format and all required fields have been completed. Therefore, Tower Hamlets Connect isn't in a position to guarantee that providers are qualified, licensed or able to meet the needs of individuals. Whilst we regularly review our content to try and ensure it is accurate and up to date, we can’t guarantee that the information supplied by providers is always current and/or accurate.

Where a service is shown as being commissioned (denoted with a tick), the provider who delivers that service will have undergone rigorous checks around compliance and competency as part of the procurement process, prior to being awarded the contract.  However, these checks only relate to the delivery of the service to which the listing relates. Those checks cannot be relied upon in respect of the organisation as a whole or any other service provided by that organisation.

It is the responsibility of each individual to assess if a provider is suitable.

In many cases a service listing will contain a link to the provider’s website, where you are likely to find more information. Where a service needs to be registered with the Care Quality Commission (CQC), details of the rating will be shown on the listing page. You are encouraged to ask the service provider any questions you may have to satisfy yourself before you use the service.

If you are unhappy with the service you are receiving, you will need to raise this with the service provider in the first instance. Many of the organisations listed on the community directory will have a complaints procedure which will tell you how and where to make a complaint.

If you believe some of the information contained in a service listing is inaccurate or misleading, please provide details using the following feedback form:

Feedback form

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