How an assessment works
An assessment is used to help adult social care understand your situation and is used to make decisions about what kind of support and services to offer you.
An assessment typically involves meeting with a social care professional, for example, a social worker employed by the council.
An assessment looks at:
This focuses around the issues you need help with and the impact those issues are having on your wellbeing. We want to understand all the issues you need help with so that we can decide how best to support you.
The law requires that your assessment starts with your views about the needs you have to improve your wellbeing
What is already working to address those issues
This focuses on how you help yourself and how others - friends, family members or other organisations - are helping you now or in future
What needs to happen or change
This focuses on what you want to achieve and what needs to be put in place to enable this to happen.
We recognise that you may not need council-funded support to meet all your needs. Many issues can be resolved in a different way, and we will support you to identify those ways. The council has a legal duty to ensure that eligible needs are met.
Deciding your needs
At the end of the assessment, the council decides what your needs are, which of them that require council funding will be met and with how much resource. To make that decision, the council uses criteria that was set by the government in the Care Act 2014.
Read the Care Act 2014 criteria
Generally the criteria means that we will meet those needs that are having a significant impact on your wellbeing. We can meet needs that are not eligible, but this is at the council’s discretion.
If you care for someone, a separate carers assessment is available. More details can be found on the Support for carers page page.
If you're unhappy with our decision
If you do not agree with the decision, you should discuss the matter with the member of staff who conducted your assessment in the first instance. If you are still not happy you can ask their manager to review the decision.
If you have a complaint about the way your assessment was conducted you can contact the Complaints Officer at the council by emailing, phoning or writing to us.